Ordering Information

Ways to Order

We offer several convenient ways to order from NCYI: Online, or by Telephone, Fax, Email, or Mail.

Online

You can order from our complete Online Catalog using a credit card or debit card. And you can browse by category or search for specific topics or titles. When you’re ready to purchase, enter the quantity desired and click “Add to Cart” for each product selected. When ready to checkout, click on the “Proceed to Checkout” button and follow the checkout instructions.

All personal information you enter, including name, address, and credit card number, is protected by the latest SSL encryption, ensuring your information is secure while shopping with us online.

If you experience issues ordering online, please email us at info@ncyi.org.

Email

Email your completed Order Form and a purchase order to marketing@ncyi.org.

If you have general questions you may contact us at info@ncyi.org.

Fax

To order by fax, please download our Order Formcomplete all information, and fax to 423/899-4547. A completed company purchase order or credit card number must accompany the order form.

Telephone

To reach us by phone, please call 423/899-5714 or toll-free at 866/318-6294 Monday through Friday, from 8:30 a.m. to 5:00 p.m., Eastern Time.

Mail

Orders paid for by check, money order, company purchase order, or credit card may be sent by mailDownload our Order Formcomplete all information, and send with payment to:

NCYI
P.O. Box 22185
Chattanooga, TN 37422-2185

Our Guarantee

All of our products are 100% guaranteed. If you are not completely satisfied with any of our materials, simply return them in unused condition within 30 days of purchase for a refund or credit. Please call or email us before returning to receive instructions for mailing.

 

Purchase Orders

We accept signed school and company purchase orders. For your convenience you may use the Order Form and attach it to your school or company purchase order before faxing, emailing or mailing.

 

Questions

For questions about our products, your order, or information about National Center for Youth    Issues, please call us toll-free at 866/318-6294, Monday – Friday, from 8:30 a.m. to 5:00 p.m., Eastern Time. You may also e-mail us at info@ncyi.org. Please allow 24 hours for a response.

 

Shipping

Listed below are shipping charges that will be added to your order for delivery within the continental United States. (When you order online, these charges will be added automatically and will depend on which type of delivery you select.) Rates to Alaska and Hawaii will vary.

Most regular shipments arrive in three to seven business days, call us for rush orders. Shipping costs are as follows. Orders totaling less than $87 will incur $7.00 shipping fees. Orders totaling over $87 will incur 8% shipping.

 

International Orders

We will gladly process international orders; however, online ordering is not available outside of the United States. Please email your order to marketing@ncyi.org and we will contact you with a quote that includes shipping costs. All international orders must be prepaid in U.S. funds or by credit card. Custom fees and taxes may apply, and are the responsibility of the buyer.

 

Hours

Monday – Friday 8:30 a.m. to 5:00 p.m. Eastern Time